The worst case scenario played out on YouTube TV this week when the service went down during the England / Croatia World Cup semifinal match at the height of the game. To apologize, the company is now offering subscribers a free week of service, according to a Reddit thread. Users are reporting that the email showed up in their Spam folder, so check there if you think you might receive the discount. It’s not clear whether every YouTube TV subscriber is receiving this offer or just people who initially reached out to the company. The pay adjustment should come out to between $8 and $10 off users’ bills.
This wasn’t the first time YouTube TV flubbed a major sporting event. The service also went down during the NBA Eastern Conference Finals. That’s not a great track record for a year-old service, but I guess at least the company is trying to make it right.
Hey everyone — sincere apologies for streaming issues with YouTube TV. The timing is horrible but we’re working to be up and running again ASAP!
— YouTube TV (@YouTubeTV) July 11, 2018